The fine print,
made simple.

Every order placed through broekie.co.za is an offer to purchase, which we accept once payment has been successfully processed. You are responsible for checking that your order details, delivery address, delivery date, and personalisation details are correct before completing checkout.

We accept the payment methods shown at checkout, including Stitch, HappyPay, BobPay and Yoco. Full payment is required before your order is placed into production.

Every order is baked fresh after it is placed. You can choose standard delivery or a specific delivery date. Standard orders are sent to our courier partner once they are baked and usually arrive 3 to 5 business days after they ship. They are not same day or next day, and we do not promise a delivery date for standard orders.

Specific delivery dates need a minimum of two days' lead time and are available Tuesday to Friday. Only valid dates are shown when you order. The selected delivery date is a target, not a guarantee. We plan your bake and dispatch around that date and do our best to deliver on it, but delivery is carried out by a third party courier and can arrive a day earlier or later than scheduled.

Delivery is charged at checkout based on where your order is going and how much it weighs. Choosing a specific delivery date adds a Scheduled Delivery fee of R40 per order. This is a handling fee on top of delivery, not the delivery charge itself. It is added to your cart automatically when you pick a date. The fee covers planning your bake and dispatch around your chosen date. It does not guarantee delivery on that date. If you remove the Scheduled Delivery fee, your order is changed to standard delivery and your chosen date no longer applies. The Scheduled Delivery fee can only be bought together with an order and cannot be used to order any product on its own.

Once your order has been handed to the courier, it is out of our hands. Our couriers (including Breeze, The Courier Guy and any other courier we use) are independent third party companies. They are not owned by, part of, or affiliated with Broekie (Pty) Ltd, and they do not act on our behalf. To the fullest extent permitted by law, Broekie (Pty) Ltd is not responsible or liable for anything that happens to your order after it has been handed to the courier, including late or missed deliveries, delivery to the wrong address, loss, theft, damage in transit, or the courier's conduct or service. Any problem with the delivery itself must be taken up directly with the courier through their own claims process, and we will share your tracking details to help. See our Refund Policy for what we can help with, such as receiving the wrong order. The one exception: if your Broekie arrives severely damaged, send us clear photos within 48 hours of delivery and we will replace it.

Because our Broekie is baked fresh to order, our cancellation and refund process has its own dedicated page. See our full Refund Policy for cancellation windows, incorrect orders, and damaged parcels.

You are responsible for the accuracy and content of any custom message, card, or personalisation you submit with your order. We reserve the right to refuse or remove any content that is offensive, unlawful, or breaches these terms, including hate speech and slurs.

Our products are baked in a kitchen that handles common allergens, including gluten, dairy, egg, and nuts. The Nutella KitKat flavour and the Ferrero Rocher topping contain nuts, and every product may contain traces of nuts. We do not alter our recipes, so we cannot offer sugar free, vegan, gluten free or dairy free versions. If you have a severe allergy or intolerance, please contact us before placing your order so we can advise you properly.

All content on broekie.co.za, including our name, logo, photography, and copy, belongs to Broekie (Pty) Ltd and may not be reproduced or used without our permission.

We do our best to make sure everything on this site is accurate, but we cannot guarantee it will always be error free. To the extent permitted by law, Broekie (Pty) Ltd is not liable for any indirect or consequential loss arising from the use of this website or our products.

We may update these terms from time to time. The version live on this page at the time of your order is the one that applies. These terms are governed by the laws of the Republic of South Africa.