We stand behind
every box.

Because our broekies are freshly baked, perishable products, all sales are final once an order has been dispatched. The only exception is if you receive an incorrect order, meaning the contents of your box do not match what you purchased. In this case, we will first send you the correct replacement order, and if we are unable to fulfil the replacement, a full refund will be issued.

We are sorry about that, and we will fix it straight away. Please contact us within 48 hours of receiving your order with your order number and a photo of what you received. We will dispatch your correct order as a priority. In the rare event that we cannot fulfil a replacement, a full refund will be processed to your original payment method within 5 to 7 business days.

Once your order has been collected by our courier partner, responsibility for the safe delivery of your parcel passes to the courier. Any damage that occurs in transit is subject to the courier's own claims process. We package every order carefully to minimise this risk, but we are unable to accept liability for damage caused during delivery. If your parcel arrives damaged, please contact the courier directly to lodge a claim.

Cancellations are accepted within 12 hours of placing your order, provided it has not yet entered production. Because we bake fresh to order, once production has begun we are unable to cancel or issue a refund. To request a cancellation, please contact us as soon as possible with your order number.